Getting good numbers
Three figures worth measuring this week.
The calculator is only as good as what goes in. These take an hour to find.
- 01
Desk time per check-in
Time three ordinary check-ins, from the guest reaching the desk to the key in hand, and take the middle one.
- 02
Your average stay
Your PMS reports it. Short stays mean more arrivals per room, and more desk time.
- 03
A cautious share on the phone
Not every guest will use it. Start low, and change it once you know your guests.
A little clarity
Before you use the number.
Why is nothing filled in?
Because any number we filled in would be ours, not yours, and the result would look more certain than it is. Time a few check-ins at your desk and use your own occupancy and staff cost.
How is it worked out?
Arrivals a year are rooms times occupancy times 365, divided by the average stay. The share you expect to check in on their phone each frees the difference between today's desk time and the time they still spend at the desk. Hours times your hourly cost gives the value.
Why is MKL's 80% not in the sum?
MKL Hospitality Group reports 80% shorter front-desk queues with GMS. A queue is not a number of minutes, so we show it beside your result rather than use it to inflate it.
Does the freed time mean fewer staff?
Not necessarily, and that is your decision. Most hotels use the time for guests who need help, for upselling, or to cover the busiest hour without an extra shift.
What does GMS cost?
GMS is quoted separately, because PMS and lock systems differ. A free call is the first step; bring your result to it.
Start wherever you are
Bring your result to a free call.
We'll show you how GMS would run beside your PMS and lock system, one property first.
Want certainty before you commit? Start with a scoping project, $500